Privacy Policy
Niniejsza Polityka Prywatności określa zasady przetwarzania, przechowywania oraz ochrony danych osobowych Gości Restauracji InFormal.
Privacy Policy
This Privacy Policy defines the rules for processing, storing, and protecting the personal data of InFormal Kitchen Restaurant Guests in connection with their use of services offered by the Restaurant, use of website services, and/or resulting from contact with us for information or business purposes.
The company M and F sp. z o.o., with its registered office in Warsaw (02-608) at ul. Antoniego Edwarda Odyńca 15, NIP: 951-237-84-85, REGON: 147175895, KRS: 0000504073, is responsible for the processing of personal data and takes your privacy seriously.
For this reason, we comply with the requirements of the General Data Protection Regulation (GDPR) when processing personal data and have developed internal procedures and recommendations to prevent disclosure to unauthorized persons.
Data Controller and Website Operator:
M and F sp. z o.o., with its registered office in Warsaw (02-608) at ul. Antoniego Edwarda Odyńca 15, NIP: 951-237-84-85, REGON: 147175895, KRS: 0000504073, info@informalkitchen.pl, event@hospitalitygroup.pl.
What personal data do we process and why does M and F sp. z o.o. process your personal data?
Personal data is collected and processed because you use our services electronically. The personal data you provide is used to: make a reservation for you, fulfill an order, confirm it, provide an estimate for your order, handle payments, and conduct satisfaction surveys after your visit to our establishment. Our goal is to process personal data that is adequate and not excessive in relation to the purpose for which we collect it.
1. Ordering Process
We process the personal data you provide when you make a reservation or place an order via the booking form on the website and/or via email. The legal basis for processing this personal data is that it is necessary for the performance of a contract, as defined in the GDPR. We process the following personal data:
- First and last name
- Company name (if applicable)
- Address details (if applicable)
- Contact details
- Order details (if applicable)
- Payment data
- Comments* (if applicable)
* Comments may include sensitive data such as preferred diets or allergens. We will process health-related data based on consent, which constitutes a clear affirmative action confirming that you want us to have access to this information.
2. Customer Service
When you contact our customer service department, we will use the personal data provided to answer your question or process your complaint. The legal basis for processing this personal data is that it is necessary for the performance of a contract, as defined in the GDPR. We process the following personal data for customer service purposes:
- First and last name
- Address details (if applicable)
- Contact details
- Payment data (if applicable)
- Comments (if applicable)
3. Guest Satisfaction Surveys
To ensure our services match your preferences, any personal data you share with our service department may be used for operations such as guest satisfaction surveys. The legal basis for this processing operation is that it is necessary for the pursuit of the company's legitimate interests (as defined in the GDPR), which in our case is ensuring a positive experience in contact with us and caring for your satisfaction. This applies to the same personal data mentioned in point 2.
4. Cookies
We also process personal data that you do not share with us directly. M and F sp. z o.o. uses cookies for functional, analytical, and marketing purposes. Functional cookies are necessary to use the website. Cookies collect the following personal data:
- Location data
- IP address or application identifiers
- Web browser type and device type
- Website language
Data collected by analytical and marketing cookies are not linked to other information you share during the reservation/inquiry process.
5. Fraud Prevention
We process some of the above personal data also for the purpose of preventing fraud and other forms of abuse. The legal basis for this processing operation is that it is necessary for the pursuit of the legitimate interests of M and F sp. z o.o. (fraud prevention), as defined in the GDPR.
6. Analysis
We also use your personal data to improve our website and our range of products and services. The legal basis for this processing operation is that it is necessary for the pursuit of the legitimate interests of M and F sp. z o.o. (analysis and reporting), as defined in the GDPR. We will always ensure that reports do not contain any data that could allow for your identification.
How long we store your personal data
M and F sp. z o.o. will not store your data longer than necessary for the purposes for which your personal data was collected. We will store your personal data for a longer period if required by law. M and F sp. z o.o. will delete most of your personal data no later than 2 years after you place an order/send an inquiry.
Obligation/Voluntary nature of providing personal data
Providing your personal data is voluntary. However, the lack thereof prevents the performance of a contract, order, service within the restaurant's activities, or the ordering and collection of goods or services.
Access, correction, and deletion of personal data
You have the right to access all personal data we collect about you, as well as the right to demand the correction or deletion of your personal data. You also have the right to restrict processing, the right to data portability (where technically possible), and the right to object.
In situations where you provide us with information regarding preferred diets or allergens, you have the right to withdraw your consent at any time.
If you believe we are processing your personal data without a valid legal basis or that we are processing data not intended for the service fulfillment process, please contact us. You can contact us via email at info@informalkitchen.pl.
M and F sp. z o.o. will respond to your inquiry as soon as possible, and in any case, no later than 14 days from the moment of receiving your inquiry.
Security
M and F sp. z o.o. takes the protection of personal data very seriously, and for this reason, we take appropriate measures to protect your personal data against misuse, loss, unauthorized access, unwanted disclosure, and unauthorized changes. If you believe your data is not properly protected or there are signs of misuse, please contact us via email at: info@informalkitchen.pl.
Our website is not intended for persons under the age of 16, nor is it aimed at collecting personal data from website visitors who are under 16. Regardless, we are unable to verify the age of visitors. Consequently, we recommend that parents monitor their children's online activities to prevent the collection of their personal data without parental consent. If you believe we have collected personal data of a minor without permission, please contact us via email at info@informalkitchen.pl. In such a case, we will ensure the deletion of this data.
Data Protection Office
In addition to the option of filing a complaint with us, you have the right to turn to the appropriate supervisory authority for personal data protection. To do so, please contact the supervisory authority directly, which is the President of the Personal Data Protection Office (PUODO). Complaints can be sent to: ul. Stawki 2, 00-193 Warsaw, Poland.
